Cancellation and Refund Policy
At Bosonique ITEdTech, we strive to provide the best learning experience. If you are not satisfied with your purchase, we have a cancellation and refund policy in place to ensure that your concerns are addressed. Please read the following terms carefully:
Course Cancellation by Student
If you wish to cancel your enrollment in a course, you can do so by following these steps:
- Before Course Start: You may cancel your enrollment and receive a full refund if the course has not yet started. Cancellations must be made at least 48 hours before the course start date.
- After Course Start: If the course has already started, refunds will not be issued. However, you may contact us to discuss special circumstances that may warrant a review of your case.
Refund Process
- Eligibility for Refund: Refunds are only applicable if you cancel before the course starts, as per the conditions outlined above.
- Refund Timeline: Once your cancellation is approved, refunds will be processed within 7-10 business days. The refund will be credited to the original payment method used during enrollment.
- Refund Amount: If eligible, a full refund will be issued based on the original course fee.
Refund for Technical Issues
If you encounter technical difficulties or issues with course access that cannot be resolved, we will make every effort to fix the issue. If the problem persists, you may be eligible for a refund. Please contact our support team to discuss your issue and request a refund.
Refund for Course Content Issues
In the unlikely event that course content is significantly different from the description or contains serious errors, you may be eligible for a refund. Please contact our support team with your concerns, and we will assess the situation on a case-by-case basis.
Non-Refundable Situations
The following situations are non-refundable:
- If you change your mind after the course has started.
- If you fail to complete the course or fail to attend live sessions.
- If you register for a course and later decide that the course no longer fits your needs.
- Fees paid for certification exams, books, or additional materials are non-refundable.
How to Request a Refund
To request a refund or cancel your enrollment, please contact our customer support team at contact@bosoniqueitedtech.com. Be sure to provide your course details, the reason for the cancellation, and any relevant supporting information.
Policy Updates
We reserve the right to modify or update this cancellation and refund policy at any time. Any changes will be posted on this page and will apply to future enrollments.
Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at contact@bosoniqueitedtech.com.
By using our website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
Last Updated: 15-12-2024